Should we recruit an in-house tech/sysadmin or outsource to a Managed Service Provider (MSP)? This is a subject that many small and medium-sized enterprises, as well as major corporations, ponder. An in-house tech or an outsourced IT support business may be more useful depending on the organization’s demands.

In this post, we’ll go through the advantages and disadvantages of both alternatives so you can figure out which one best suits your company’s needs and technological objectives.

Let’s start by defining what an in-house technician and an outsourced MSP are. An in-house technician is generally a single technician or a small team of IT support technicians who operate on-site to resolve any IT issues and provide monitoring.

A firm that administers a customer’s IT infrastructure and user systems remotely is known as an outsourced managed service provider. MSPs place a premium on being proactive when it comes to preventing IT problems and executing updates. MSP services are generally offered on a subscription basis. 

What are the benefits of using a managed IT service provider?

The finest managed service providers have cutting-edge technology to meet their clients’ day-to-day IT support demands. Have you ever wondered why businesses use MSPs? It is unsurprising that it is dependent on a variety of factors.

Small to medium-sized firms who are attempting to save expenses, expand quickly, or strengthen their IT needs are more likely to engage outsourced IT services. You don’t have to hire managed IT services if you don’t have an in-house IT team. They should, in fact, complement one another.

Consider your in-house IT department to be your day-to-day IT support provider, whilst your managed IT service provider can handle more sophisticated IT tasks such as backup and disaster recovery, network administration, cybersecurity, data management, and server management, to name a few.

When is it best or most appropriate to use a managed IT service provider?

A start-IT up’s duties, like everything else, generally fall on the owner/operator. These tasks may be delegated to a member of staff as the company grows. Probably someone who isn’t fully qualified for the position. So, how do you know when it’s time to engage a Managed Service Provider to handle your office’s IT?

Here are some indicators that it’s time to engage with an IT service management company:

1. You don’t have a designated IT person in your organisation.

If your company can’t afford a full-time IT worker, you could be putting too much trust on your most tech-savvy employee. If some team members are spending a significant amount of their day dealing with IT duties they weren’t hired for, it may be time to explore managed IT services.

2. Your IT guy isn’t up to the task.

Even if you have a tech-savvy team member who seems to be handling the company’s IT needs, the stress of efficiently performing two responsibilities will eventually take its toll, and mistakes will become more frequent. Software rollouts that go wrong, upgrades that don’t happen, security concerns that go unreported, and even software licences that expire. And if the firm intends to expand further, the burden will only increase.

As a rule of thumb, if any person on your team spends more than 10% of their time dealing with IT difficulties, it’s time to outsource. Your managed IT solutions provider can help your company stay competitive by researching, planning, and implementing new technology.

3. You’ve lost track of what kind of software and hardware your company has.

You’ll hire more workers, acquire more equipment, and subscribe to more software packages as your company grows. It’s critical to keep track of which employees have access to which equipment and software. If you’re having trouble keeping up with all of this information, it’s time to get assistance. A Managed Service Provider will maintain track of all of your tech equipment, as well as access to software and corporate tools, ensuring the security of sensitive internal data.

4. Rather than being proactive, IT issues are always addressed in a reactive manner.

If IT issues are dealt with when they arise, but little thought is given to preventing future problems, it’s time to engage an IT service provider. When you only outsource in an emergency, it means you don’t have the resources to anticipate issues before they happen. Having a specialised IT provider from the beginning will reduce the number of technical disasters. An IT service management firm has the time and resources to plan ahead for hardware and software updates, as well as to safeguard a business from the newest security risks.

5. You only have a certain amount of money to spend on IT.

When your budget is tight but your company’s IT requirements continue to expand, hiring an outside IT service provider is the ideal option. Small businesses may save money by using managed IT services, especially when you consider the time that is taken away from other initiatives that affect the bottom line. It’s a waste of business money if your best software developer spends his time restarting a colleague’s PC instead of working on a project deadline.

The Benefits Of In-house Technicians

In contrast to an MSP whose workers work remotely, an IT expert will be available for help in the same building.

An in-house department may have a better understanding of your company’s internal procedures than an MSP.

If you want to expand in the future, staying in-house is an excellent option.

Things To Avoid With In-house Technicians

MSPs can provide 24/7/365 network monitoring and remote assistance that in-house specialists cannot.

When they go on vacation or are unwell, their productivity will suffer.

Employers must cover the costs of healthcare, paid vacation, sick leave, and a decent salary for their in-house technicians, which may add up quickly.

Because the technology sector is always evolving and developing, most small firms cannot afford to provide regular training for their in-house IT, which might have severe consequences.

Pros Of Managed Service Providers Who Are Outsourced

If another technician is sick or on vacation, MSPs will always have a technician accessible for your business.

  • MSPs will identify fixes and improvements that need to be performed before an issue arises and has an impact on the business.
  • Pricing is determined on the services you require and the number of computer users in your organisation.
  • As your business expands, your MSP may scale up to meet your changing demands and objectives.
  • MSPs keep up with current IT service practises and receive ongoing training.
  • MSP is typically less expensive and provides you with additional resources.

Cons Of Managed Service Providers Outsourced

  • Because MSPs are outsourced, your firm may have less control over its IT.
  • They are not in the same office building as the firm and are thus located remotely.


The finest thing you can do is get to know your organisation from top to bottom. How much you care about the functions, capacities, and requirements of your money determines how much you get out of it. It doesn’t matter if it’s just one IT person or a complete team of managed service providers; the important thing is that your demands are satisfied.

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